Ocean Serenity The First Collection

Inspired by the calming hues of blue, the Ocean Serenity collection captures the essence of tranquility and sophistication. Perfect for those who cherish elegance with a touch of serenity.

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CUSTOMER SERVICE

Do you have a question? Contact our customer service and we will endeavour to respond within 24 hours, 7 days a week.


Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 8:00 - 16:00

✉️ info@eleganceandedge.shop

Elegance & Edge

At Elegance and Edge, we endeavour to keep prices affordable so you can dress in style without emptying your wallet.

As we take care of the shipping costs, your latest fashion finds will be delivered to your home at no extra cost.

If you have a question or need help, our friendly support team is just a click away and always willing to help.

Frequently Asked Questions

How can I return my order?

Not satisfied with your order? Before opening a dispute in your payment portal, please contact returns@eleganceandedge.shop

Type DISPUTE as the subject and tell us what's going on.These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the payment portal!

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process due to holiday seasons.

You can request status via email from our customer service. Please provide your order number and send the email from the same email address where you placed the order.

When can I expect my order?

We don't believe you should overpay for a desired product, so we ship products directly from our supplier. This saves shipping, storage and packaging costs, allowing us to offer products at a reasonable price.

The timeframe for order delivery is divided into parts:

Processing time: The order is approved, quality checked and packed. All orders are sent to the fulfilment centre for shipping within 24 hours of order placement.

Delivery time: This refers to the time it takes to ship the goods from the fulfilment centre to the final destination.Delivery time is usually 8-16 working days.

However please note: Due to the coronavirus (COVID-19) and intense logistic overload, there may be delays in the delivery of your parcel due to limited capacity in your local transport sector.

Not satisfied with your order?

Not satisfied with your order? Before opening a dispute in your payment portal, please contact returns@eleganceandedge.shop

Type DISPUTE as the subject and tell us what's going on.These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the payment portal!

Where can I find my Track & Trace shipping code?

You can track your package with your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not show any information, Why?

Track & trace information is available from the moment your package arrives at the forwarder. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.

  • FREE SHIPPING

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  • MONEY BACK GUARANTEE

    We offer a money back guarantee within 14 days of receiving your order. Buy with ease at Elegance & Edge.

  • 5000+ Happy Customers!

    Elegance & Edge has over 5,000+ happy customers and we are rated 4.7/5.0